Question 1

How do I book a safari?

Accepted Answer

Choose a package or use the safari builder. We send a day-by-day itinerary and quote, and once you accept, a 30% deposit confirms permits and lodges. The balance is due 30 days before arrival.

Question 2

How much does gorilla trekking cost?

Accepted Answer

Permits are USD 1,500 per person in Rwanda, USD 800 in Uganda and USD 450 in Congo. Our packages state clearly whether the permit is included.

Question 3

What payment methods do you accept?

Accepted Answer

Card payments, mobile money, bank transfer and manual payment arrangements. Deposits and balance payments can be made separately.

Question 4

Can I change my dates after booking?

Accepted Answer

Yes, subject to permit and lodge availability. Gorilla permits can usually be moved once free of charge more than 60 days before the trek date.

Question 5

Is travel insurance required?

Accepted Answer

It is not legally required but we insist on it. Cover should include medical evacuation and trip cancellation.

Question 6

Do you cater for families and children?

Accepted Answer

Yes. The minimum age for gorilla trekking is 15, but we design family itineraries with shorter drives, family rooms and age-appropriate activities.

Question 7

What vaccinations do I need?

Accepted Answer

A yellow fever certificate is required if arriving from an endemic country. Malaria prophylaxis is recommended for savanna areas. Consult your doctor six weeks before travel.

Question 8

Do you arrange flights?

Accepted Answer

We arrange regional and domestic flights. International flights are usually booked by the traveller, and we advise on routing and timing.

Questions travellers ask us most

Still have a question?